kKelk
Customer Success

Renewals that feel inevitable.

Health, adoption, and renewals on one timeline. CSMs spend time with customers, not stitching reports.

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CS workspace

CSMs spend time with customers, not spreadsheets.

TOOL_01
MODULE · 01/06

Health scores

Composite signals from product, support, and sentiment.

SHARED RECORD● LIVE
TOOL_02
MODULE · 02/06

Adoption tracking

See which features land and which never get touched.

SHARED RECORD● LIVE
TOOL_03
MODULE · 03/06

Renewals

From early-warning to signed contract on one workflow.

SHARED RECORD● LIVE
TOOL_04
MODULE · 04/06

Playbooks

Trigger the right motion the moment a score drifts.

SHARED RECORD● LIVE
TOOL_05
MODULE · 05/06

Expansion signals

Surfacing the accounts ready to grow this quarter.

SHARED RECORD● LIVE
TOOL_06
MODULE · 06/06

QBR prep

One-click decks built from the last 90 days of data.

SHARED RECORD● LIVE
STORY_01 · HEALTH
Health scoring

Know who needs you today.

Composite health blends usage, support load, exec engagement, and sentiment. Drill in to any account in two clicks.

  • Custom score weights per segment
  • Trend lines, not just snapshots
  • Alerts in Slack the moment a score moves
kelk · accounts
v1.0.42
Health · Lumenpath
Healthy
84
trending up
Champion engaged in 4 of last 5 syncs
Product usage up 22% MoM
Renewal mentioned positively on Apr 9 call
CFO hasn't replied to ROI brief (12 days)
AI insight
Strong champion + usage signals. Surface the ROI deck to the CFO this week to lock the renewal early.
INPUTS · USAGE · SENTIMENT● OUTPUTS · SCORE · RISK
STORY_02 · RENEWALS
Renewals

From early-warning to signature on one workflow.

Forecast renewals 120 days out, run risk plays automatically, and ship quotes without leaving Kelk.

  • 120-day renewal forecast
  • Risk plays triggered by score and contract date
  • Quoting and e-sign built in
kelk · renewals
v1.0.42
ARR at risk · 90d
1.84M
Avg health at renewal
76
≤ 30 days2
Tessera Labs
$62K
Acme Robotics
$240K
31–60 days2
Northbeam
$96K
Initech Labs
$148K
61–90 days1
Lumenpath
$210K
91–120 days2
Hooli Cloud
$420K
Foldwave
$96K
INPUTS · CONTRACT · HEALTH● OUTPUTS · FORECAST · QUOTE
STORY_03 · PLAYBOOKS
Playbooks

Make CS repeatable, not heroic.

Pre-built playbooks for onboarding, low adoption, exec disengagement, and renewal risk. Customise once, fire forever.

  • Library of proven motions
  • Tasks routed to the right owner
  • Outcome tracked back to the score
kelk · playbooks
v1.0.42
Churn interventionAt risk
Tessera Labs
Root cause
Adoption dropped 38% after their RevOps lead left. New owner unfamiliar with the workflow; no exec sponsor identified.
Identify new exec sponsor + book intro callSam R.
Run re-onboarding session with new RevOps ownerPriya K.
Share customised ROI deck (3-month wins)Maya P.
Re-score health in 14 daysKelk
Draft email · ready to send
Tessera × Kelk — a quick reset for your new RevOps team
Hi Jordan — caught up on the transition. Putting together a 30-min reset for your team that covers the three workflows…
INPUTS · TRIGGERS● OUTPUTS · TASKS · OWNER
Account health you can trust

See churn coming weeks before revenue does.

Health that blends product usage, sentiment, and engagement — not just last-login. Every CSM, every account, every morning.

Account Health
82
Thriving
Renewals · Next 90 days
Acme Robotics
$240K ARR · Health 64
21d
Initech Labs
$96K ARR · Health 81
48d
Globex Industries
$420K ARR · Health 92
87d
Sales → CS handoff
pending
Acme Robotics
Maya PatelSam Rivera· $240K ARR · Go-live Apr 14
Decision summary

3-tool consolidation replacing Salesforce, Gong & Outreach. Champion: VP RevOps. CFO needs ROI proof by EOM.

Commitments
  • Weekly exec sync with VP RevOps
  • Dedicated Slack channel + onboarding owner
  • Custom QBR template by Apr 30
Sales → CS handoff in one click

Nothing falls between the cracks.

Decision summary, customer goals, success criteria, risks, and commitments — the full brief lands in your CSM's inbox the moment ink dries. One click to accept, decline, or mark complete.

NEXT_STEP
KELK // REVENUE_OS

Stop stitching five tools together.

Run sales, customer success, and operations on one platform — and keep the budget you used to spend on integrations.

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RESPONSE · < 24HNO CARD · NO LOCK-IN