Question 1

What does “one shared record” actually mean?

Accepted Answer

Every team — sales, CS, ops, finance — writes to the same append-only customer timeline. Calls, emails, tickets, pipeline stages, health scores, and delivery milestones all land on one object. Nobody re-keys anything, nobody owns a separate spreadsheet.

Question 2

What does Kelk replace day one?

Accepted Answer

Your CRM, your call-intelligence tool, and your customer-success tool — collapsed into one shared record. One price, no integration work, and teams stop arguing about whose dashboard is right.

Question 3

Do you charge extra for conversation intelligence?

Accepted Answer

No. AI call intelligence — transcripts, summaries, scoring — is included in Kelk Pro at no extra cost.

Question 4

Is our data secure?

Accepted Answer

Kelk is SOC 2 Type II certified, encrypts data in transit and at rest, supports SSO and SCIM, and signs DPAs for any customer that needs one.

Question 5

Where does Kelk host data?

Accepted Answer

US and EU regions, customer-selectable at signup. Data never leaves the region you pick, and we publish sub-processors in the trust center.

Question 6

Why one platform instead of five point tools?

Accepted Answer

Stitched stacks look fine on the slide and bad at renewal — five contracts, three integrations, and someone full-time keeping the joins alive. Kelk collapses that into one schema and one bill.

Question 7

What about conversation intelligence?

Accepted Answer

Transcripts, summaries, scorecards, and search are built in and wired directly to the deal and account record, so the insight shows up where the work actually happens.

Question 8

What about customer success and renewals?

Accepted Answer

Composite health scoring, playbooks, renewal forecast, and QBR prep are included — sitting next to pipeline and delivery on the same timeline instead of in a separate tool.

Question 9

Can Kelk replace our CRM entirely?

Accepted Answer

Yes, for most revenue teams under ~500 reps. Pipeline, accounts, contacts, activities, forecasting, and reporting all live in Kelk. We'll tell you honestly during the teardown if you're an edge case.

Question 10

Can we migrate from our existing CRM?

Accepted Answer

Yes. Kelk imports from Salesforce, HubSpot, and Pipedrive in a guided session, including pipeline history, custom fields, and call recordings.

Question 11

How long does implementation take?

Accepted Answer

Most teams are live in under two weeks. Kelk Pro includes guided onboarding, and we'll bring in an implementation lead for larger rollouts.

Question 12

What integrations ship out of the box?

Accepted Answer

Slack, Gmail, Outlook, Zoom, Google Meet, Salesforce, HubSpot, Stripe, Segment, Snowflake, plus webhooks and a typed API for everything else. OAuth, no middleware.

Question 13

Do we need a RevOps admin to run it?

Accepted Answer

No. The defaults work for 80% of teams on day one. Custom fields, routing rules, and playbooks are configured in the UI by anyone with admin rights — no scripting required.

Question 14

How long is the free trial?

Accepted Answer

21 days, no credit card required. The trial includes the full Kelk Pro feature set — bring your own data and we'll help you import it.

Question 15

What's the price?

Accepted Answer

From $31/user/month billed annually, or $39/user/month billed monthly — localized to your currency at checkout. One plan, every feature in.

Question 16

Do you offer a startup discount?

Accepted Answer

Yes — qualifying startups get 6 months free, then 50% off forever. See the Startup Program at /startups.

Question 17

Can I change seat count later?

Accepted Answer

Yes, anytime from your billing settings.

One platform.One record.

Kelk Pro

Honest answers, no fluff.

Platform

Stop stitching five tools together.